NEW CLIENT INFORMATION
New clients must fill out our intake form and the applicable consents prior to receiving treatments. Please let us know if you have been referred by one of our existing clients. When scheduling your initial appointment with us you must provide a credit card number to secure your appointment time and date. Your credit card will not be charged unless it violates our cancellation/reschedule policy. A valid credit card number will need to be provided at time of scheduling. A $1 charge will be made to validate the card number.
You may print and fill out new client intake form and general consent prior to your appointment date to save time.
CANCELLATION/NO SHOW POLICIES
The 48-hour cancellation policy enables us to do our best to fill these openings–just like you, we’d much prefer another client take your place than charge for a last-minute cancellation/no show. The cancellation policy also enables us to retain good employees as we compensate them for their time even if a client is a “no-show.” It is very important that we have time to fill your appointment slot if you decide you need to cancel.
Should you need to cancel or reschedule your appointment, please contact us a minimum of 48 hours in advance of your scheduled appointment time. Without a 48-hour notice, you will be charged 50% of the scheduled service price.
We understand that emergency situations do arise and we will try to accommodate you as best we can. However, if arriving more than 10 minutes late it may result in a shortened appointment or a cancellation if there is not enough time to complete the procedure. If your appointment is cancelled due to late arrival you will be charged 50% of the scheduled service fee.
To maintain a quiet, professional atmosphere, we ask that all guests consider the volume level of their conversations and use of cell phones.
TREATMENT PACKAGES AND COMPLIMENTARY TREATMENTS
Treatment packages are available for use for three years from the date of purchase. Complimentary treatments are available for use for one year from the date the complimentary treatment was credited to the client’s account.
You may return purchased skincare products within 14 days of the purchase for account credit to be used for future purchases. Prescription products such as Latisse and Retin-A may not be returned. The products must be unused and unopened to receive an account credit. The product can be returned after it was used if an allergic reaction is experienced.
Treatments and treatment package purchases are not refundable. There are exceptions to this rule; you must speak with management if any unforeseen circumstances occur.
We have made a promise to our clients that only the most beneficial treatments and products will be recommended to help obtain their skincare goals. However, we do not guarantee the results of the recommended treatments. It is virtually impossible to predict results as response to treatments will vary from person to person. We always strive to achieve the absolute best result that we can for you, and we also believe in never making unrealistic promises to our clients.