Policies

POLICIES

NEW CLIENT INFORMATION

New clients must fill out our intake form and the applicable consents prior to receiving treatments. Please let us know if you have been referred by one of our existing clients. When scheduling your initial appointment with us you must provide a credit card number to secure your appointment time and date. Your credit card will not be charged unless it violates our cancellation/reschedule policy.

CANCELLATION/NO SHOW POLICIES

You will be charged a fee of $25.00-$50 depending on the service and the duration of your appointment for missing or rescheduling an appointment without a 24 hour notice. Please understand we pay our clinical providers for each scheduled appointment, and also the reservation of your treatment is a valuable time period for you, our other clients, and for us. It is very important we have time to fill your appointment slot if you decide you need to cancel.

LATE ARRIVALS

We understand that emergency situations do arise and we will try to accommodate you as best we can. However, if arriving more than 10 minutes late it may result in a shortened appointment or a cancellation if there is not enough time to complete the procedure. If your appointment is cancelled due to late arrival you will be charged the $25 cancellation/no show fee.

ENVIRONMENT

To maintain a quiet, professional atmosphere, we ask that all guests consider the volume level of their conversations and use of cell phones.

PRODUCT REFUNDS

You may refund purchased skincare products within 14 days of the purchase.  Prescription products such as Latisse and Retin-A may not be returned.

TREATMENT REFUNDS

Treatments and treatment package purchases are not refundable.  There are exceptions to this rule; you must speak with management if any unforeseen circumstances occur.

TREATMENT OUTCOMES

We have made a promise to our clients that only the most beneficial treatments and products will be recommended to help obtain their skincare goals.  However, we do not guarantee the results of the recommended treatments.  It is virtually impossible to predict results as response to treatments will vary from person to person.  We always strive to achieve the absolute best result that we can for you, and we also believe in never making unrealistic promises to our clients.

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